Have a question regarding NAN SOLUTIONS's refund policy? Please read below.
Refund Process
- 1. Request a Refund — Contact us via WhatsApp or Email to submit a refund request.
- 2. Refund Processed in 24H — Every refund request is verified and processed in 24 hours during business days.
- 3. Receive a Notification — You’ll receive a notification via email. Payment will be processed by banks.
- 4. Refund Credited — You will receive the refund payment in 7 – 14 business days.
Cancellation Policy
Clients or customers may request to cancel their policy if specific conditions are met. Cancellation may be permitted under the following circumstances:
Vehicle Ownership Change
When the insured vehicle is sold to another person or transferred through a used car platform. To proceed, clients must provide the following documents:
- e-Auto document
- New vehicle grant
- Photocopy of the IC
- Bank statement (for refund of premium or contribution, if applicable)
E-Hailing Requirements
Cancellation may also be allowed if requested by an e-hailing company due to the current policy not supporting daily or yearly e-hailing coverage.
Blacklist or Summon Issues
Clients may cancel the policy after generation if the vehicle has an active JPJ or PDRM blacklist or summon that prevents successful roadtax renewal.
Clients/customers can also send documents. For any further inquiry, please contact us — WhatsApp Us.